Responsible Gaming with 368
At 368, the health and well-being of our users is our top priority. Gaming should be an enjoyable form of entertainment, not a burden. We are committed to providing a safe, fair, and supportive environment for all users in Malaysia to play responsibly.
368's Commitment to Responsible Gaming
368 believes that online gaming should be enjoyed purely as a form of entertainment. We have taken proactive steps to ensure all users have access to self-control tools, accurate information, and the support they need. Through this responsible gaming policy, we aim to create a safe, transparent, and responsible playing experience for every user across Malaysia.
We encourage users to always set personal limits, monitor their gaming habits, and reach out to us whenever they need assistance. Your well-being is a shared responsibility between you and the 368 platform.
Signs of At-Risk Behaviour
It is important to spot the early signs before gaming habits become unmanageable. Here are some warning signs to watch out for:
Emotional Signs
- Feeling anxious or irritable when not playing
- Playing to escape personal problems or stress
- Feeling guilty after every gaming session
Financial Signs
- Borrowing money to fund gambling
- Consistently exceeding your set budget
- Neglecting daily financial responsibilities
Time Signs
- Unable to stop playing despite the intention to do so
- Spending more time than planned
- Neglecting family and daily responsibilities
Social Signs
- Hiding gaming activity from family
- Spending less time with loved ones
- Losing interest in other activities outside of gaming
Setting Time and Budget Limits
One of the most effective ways to game responsibly is to set clear limits before starting each session. We recommend the following steps:
- Daily or weekly deposit limit: Decide on the maximum amount you are comfortable depositing within a given period and stick to it with discipline.
- Playing time limit: Set a reasonable time limit — for example, no more than one hour per day — and stop once that limit is reached.
- Separate entertainment budget: Treat money spent on gaming as an entertainment expense, not an investment. Never use savings or funds set aside for essential needs for betting.
- Gaming activity history: Regularly review your gaming history through your 368 account to ensure you stay within your set limits.
All transactions on the 368 platform are conducted in Malaysian Ringgit (RM), making it straightforward for users to track and manage their spending.
Self-Control Tools
368 offers a range of self-control options for users who need help managing their gaming habits:
- Deposit Limit: Users can contact 368 customer support to set daily, weekly, or monthly deposit limits on their account.
- Break or Cooling-Off Period: Users can request a temporary break from the platform for a chosen duration — whether a few days or a few weeks — to step away from betting activity.
- Self-Exclusion: For those who feel they need a longer break, the self-exclusion option allows an account to be restricted or suspended for an extended period. This is a proactive step we strongly encourage for anyone who feels their gaming habits have gone beyond their control.
To enable any of these self-control options, please contact the 368 support team at [email protected]. We are here to help with full empathy and without any judgment.
Minor Protection
368 maintains a strict policy against underage participation. Our platform is exclusively for users aged 18 and above. All users are required to verify their age during registration, and we employ identity verification systems to ensure compliance with this policy.
We also encourage parents and guardians to enable parental control software on devices shared with children, to prevent any accidental access to online betting sites. If you suspect that an account has been registered by a minor, please contact us immediately.
Life Balance & Seeking Professional Help
Online gaming should only be a small part of a balanced lifestyle. We encourage users to:
- Engage in social activities, sports, and other hobbies outside the platform.
- Have an open conversation with your loved ones if gaming has begun to affect your daily life.
- Do not hesitate to seek professional help when needed.
If you or someone you know needs support with a gambling problem, there are professional organisations in Malaysia that can help. Don't wait until things get serious — reaching out early is a sign of courage and good judgment.
The 368 support team is available to reach at any time at [email protected] to assist users who need guidance or wish to activate any self-control features.